Four Ways Clinicians are Impacted by Ineffective IT

Clinicians have limited time to do paperwork and IT problems make matters worse. Delays in paperwork could slow down your insurance reimbursements and prevent your facility from being in compliance with auditing regulations. 

How do IT companies interfere with productivity?

·       Keeping the clinician on the phone while they troubleshoot the issue.

·       Using the clinician as IT onsite support such as checking connection sites after attempting various interventions which can be time consuming.

·       Response time can be up to 5 hours due to a ticketing system which contributes to communication, paperwork and general function delays.

·       Needing the computer information from the therapist before work can be started, even though they have a contract which should indicate the information needed.

In many instances this seems like laziness on the IT company’s part, but in reality many IT companies just have too many different types of accounts. They are unable to give your treatment center the individual time needed to make you a priority. 

There is a way to streamline support so that it doesn't interfere with your business productivity. Having an IT company that has a fast response time with 24/7 support will decrease clinician frustration and increase paperwork goals resulting in revenue gains. Try Advan Technology’s IT services on a pay-as-you-go basis and eliminate frustration caused by inefficient IT.

Varun Ragbir | Advan Technology